Effective Date: November 8, 2025

At Dhanesh Foods LLP , we take pride in delivering high-quality food products with great care. Customer satisfaction is our top priority. This Refund & Return Policy outlines the terms and conditions under which returns, replacements, and refunds are handled when you shop with us at https://dhaneshfoods.in/

1. Eligibility for Return

We strive to ensure every product reaches you in perfect condition. However, returns are accepted only in the following cases:

You received a damaged, defective, or incorrect product.

The product is expired or tampered with at the time of delivery.

To be eligible for a return:

The product must be unused, unopened, and in its original packaging.

You must raise a return request within 48 hours of receiving the order.

2. Products Not Eligible for Return

For hygiene and safety reasons, we do not accept returns for:

Opened or partially used food products.

Products damaged after delivery due to improper handling or storage.

Items purchased during clearance sales or special discount offers.

3. Return Process

To initiate a return, please follow these steps:

Email us at info@dhaneshfoods.in
with your order ID, product name, and reason for return.

Attach a photo or video showing the issue (if applicable).

Our support team will review your request within 5-8 business days.

If approved, we will arrange a pickup or request you to send the item back to our warehouse.

4. Refund Policy

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed within 5–7 business days to your original payment method.

In some cases, we may issue a replacement or store credit instead of a cash refund.

Please Note:

Shipping and handling charges are non-refundable.

Refund timelines may vary based on your payment provider or bank.

5. Order Cancellations

You can cancel your order within 2 hours of placing it, provided it has not yet been processed or shipped.
To cancel, please contact us immediately at info@dhaneshfoods.in
with your order details.

6. Damaged or Wrong Product Delivery

If your product arrives damaged, expired, or incorrect, please contact us within 48 hours with photographic proof. We will verify the issue and arrange a free replacement or refund as per our policy.

7. Contact Us

For any questions or assistance regarding your order, returns, or refunds, feel free to contact our customer support team:

📧 Email: info@dhaneshfoods.in

🌐 Website: https://dhaneshfoods.in/

🏢 Office Address: [79, Management Enclave, Near Mansi Tower, Vastrapur, Ahmedabad - 380015 , GUJARAT (INDIA)]

🏢 MFG Unit Address: [B2 Shivanta Estate Opp. Bhat SS, Pilupura Village, Moraiya Taluka, Sanand District, Ahmedabad - 382213 , GUJARAT (INDIA)]

Dhanesh Foods LLP is committed to delivering safe, fresh, and authentic food products. We value your trust and aim to make every purchase a smooth and satisfying experience.